Mystery Shops

Mystery Shops are a proven and valuable tool. The results are important to the owners or senior management and to the employees in identifying areas that need attention and improvement.

The professionals at PMR can assist in setting guidelines for staff improvement. The increase in closing ratios and productivity will be evident with training of all staff levels. This will assist the property team in achieving expected goals.

There are two parts to the PMR Mystery Shop Program. PMR evaluates staff with a telephone inquiry and evaluates the physical performance with the individual and location appearance when the shopper visits the property. Shoppers are selected to match your resident profile.

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