Customer Surveys

Attraction and retention of residents is the top priority for management staff. The PMR customer satisfaction program evaluates potential, current and former residents regarding the property, staff, services and location.

The PMR Customer Survey Program utilizes both telephone and business reply mail surveys.

Potential residents surveys include: First impressions, How they were treated by the staff and the reasons for leasing or not.

Long term residents are surveyed to identify the reason(s) they stay: Location, Pricing, Staff, Amenities, Floor Plans?

Former residents are surveyed to identify why they no longer reside at the property. This survey can often entice past residents back and provide valuable information.

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